Terms and Conditions

Payment
You can order and pay online by Mastercard, Visa Credit, Visa Debit, Visa Electron, UK Maestro and Solo. After processing your payment by credit card, we do not retain your details which means you will need to resubmit this information when you place a further order on this website.

Product Descriptions and Availability
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.

All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices include tax, if applicable. Postage and packing is an additional charge, for details please see the Postage and Packing page on this website.

Shipping & Delivery
Orders will be sent within two working days, excluding Mondays. Publications will be sent by first class post and all artists' editions will be sent out within 10 working days. Orders will be sent within two working days of receiving your payment, excluding Mondays, unless otherwise stated on the website, or advised by email from the gallery at time of purchase.

We will deliver the goods ordered to the delivery address which you supply. All delivery times quoted are estimates only, based on availability, normal processing and delivery time.

Returns Policy
In cases of goods that are faulty, damaged or incorrectly supplied please return the goods to the South London Gallery. We recommend that you use registered post or recorded delivery to return goods to us. The South London Gallery will refund postage costs incurred in returning faulty, damaged or wrongly supplied goods. The South London Gallery shall use reasonable efforts to replace damaged or incorrect goods but if replacement is not possible, or if an order is cancelled for any other reason, we will only be obliged to refund the full amount paid by you. This does not affect your statutory rights.

If you would like further information regarding the products or delivery options, please telephone our front of house team on 020 77036120. Alternatively email mail@southlondongallery.org. Please note our opening hours are Tuesday to Friday 11:00-18:00 GMT.

Tickets
All tickets purchased through the South London Gallery’s website are non-refundable. We therefore ask you to please double-check your availability before purchasing any tickets. In the case of an event being cancelled we are able to offer a refund. 

Concessions are available for students, over 60s, unwaged and disabled visitors. Proof or ID for each concession will need to be shown upon collection of tickets. 

If you select the option of 'Gift Aid Ticket', you confirm that you are a UK taxpayer and agree to the SLG claiming tax relief on all past, present and future donations until you notify us otherwise. You also confirm that you pay or will pay an amount of Income Tax and/or Capital Gains Tax to cover the amount the SLG and any other charities and Community Amateur Sports Clubs will reclaim for the tax year (6 April to 5 April the following year) and that Council Tax and VAT do not qualify towards Gift Aid. You also confirm the address given is your home address.   

Fans
A Couple of Fans must be two people who live at the same address.

Concessions are available for students, over 60s, unwaged and disabled visitors. Proof or ID for each concession will need to be shown upon collection of the Membership.

For Gift Aid, your entire payment represents a donation without encumbrance for the general purposes of the SLG. However, different regulations apply for VAT and by joining as a Fan, VAT is included within your payment to the SLG.

Seasonal Winter discount in the bookshop - For a limited period Fans are offered a 10% discount off products from the SLG bookshop by SLG Trading Limited, the discount will end midnight (GMT) on 29 February 2016, and may be withdrawn at any time. The offer applies to in-store purchases only and not online sales. The seasonal discount cannot be used in addition to the existing 10% Fan discount on editions, or any other shop discount and does not apply to Editions over £1,000. 

Patrons and Benefactors
By joining as a Patron or Benefactor, for Gift Aid, your entire payment represents a donation without encumbrance for the general purposes of SLG. However, different regulations apply for VAT where your contribution is split between a donation and a payment for benefits as follows: Patron (by standing order) - Donation £736/Benefits £64, or Patron (as a one-off gift) - Donation £936/Benefits £64; Benefactor - Donation £1,872/Benefit £128.

Art Fund - National Art Pass 
National Art Pass holders are offered to 10% discount on products from the SLG bookshop by SLG Trading Limited, you must present your National Art Pass to receive your discount on products in store. The National Art Pass discount cannot be used in addition to the existing 10% Fan discount, or on any other shop discount and does not apply to Artists' Editions over £1,000. The Art Fund supported the opening of the new Gabriel Orozco garden at the South London Gallery, 2016.

Artists’ Editions
All edition prices may be subject to change as an edition sells out and are subject to availability. Certain editions are unique and may vary from those featured on the SLG website. Every effort will be made to ensure that the description and price of goods shown on the SLG website are accurate at the time you place your order.

The South London Gallery works closely with all our artists to produce editions which are to be sold exclusively through the SLG or other outlets approved by the SLG.  It is the artist’s and the SLG’s expectation that all editions purchased from the SLG will not be acquired for resale and will be retained by the purchaser for their own personal enjoyment. Specifically you may not sell or offer for sale the edition on any internet website or online auction. In line with this copyright of the artwork remains the property of the artist and therefore you may not, at any time, publish or submit for publication or reproduction of any image of the artwork to any third party, including any internet websites, for any purpose.

The South London Gallery reserves the right to refuse an order.

Unless specified at the time of order, all goods will be available for collection from the gallery. If requested at checkout delivery will be made through Royal Mail Special Delivery (or alternative courier services if applicable) for UK orders and International courier services for non-UK orders. All delivery charges will be payable by you. The gallery packages each edition to their specific requirements. Once the item has been paid for in full, you will become the legal owner of the artwork and will hold full responsibility for the artwork and the risk of damage to, or loss of, the artwork will pass to you.

The SLG will endeavour to send the goods within 10 working days on receipt of payment, unless otherwise advised at the time of purchase.

The 10% discount on SLG limited editions, priced at less than £1000, and SLG publications applies to SLG Council members, Patrons, Benefactors, Fans, Couple of Fans and Concession Fans. Young Fans are not able to claim Fan discount on SLG editions.

Once purchased you may not return the artwork and the South London Gallery does not offer refunds.

By continuing with a purchase it is deemed that you have read and agreed to these terms and conditions of sale.

These Terms and Conditions shall be governed by and construed in accordance with English law and the parties irrevocably submit to the nonexclusive jurisdiction of the English courts.

Nothing contained in these Terms and Conditions affects your statutory rights.

Own Art
More information about Own Art can be found here.

As a member of Own Art, the SLG will help to facilitate a credit check based on criteria set by Hitachi Capital. The payment schedule is an agreement between the customer and Hitachi Capital, who are wholly responsible for collecting payments. Once the agreement has been made, the customer is able to take the Edition away with them.

Transactions must take place in person or over the phone, we are unable to facilitate Own Art Edition sales via our website.

All of our Edition Terms and Conditions are unaffected by the Own Art scheme.


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